Overview
At VocalCalm, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.
Information We Collect
We collect minimal information necessary to provide our services:
- Email address - For account creation and authentication
- Basic preferences - Your wellness goals and coaching preferences
- Encrypted voice conversations - For personalized wellness coaching
How We Use Your Data
Your data is used exclusively to provide personalized wellness coaching. We:
- Process your voice to provide real-time coaching
- Analyze conversations to personalize your experience
- Generate session summaries and progress insights
- Never sell your information
- Share data only with essential service providers under strict privacy agreements
Your Identity is Protected
We protect your privacy by keeping your personal identity separate from your conversations:
- AI Processing Services: Receive ONLY conversation content - no name, email, or identifying information
- Memory Storage Services: Receive only anonymous ID numbers (UUIDs) to organize your memories - never your name or email
- Voice Communication Services: Use anonymous participant IDs - not your real identity
- Secure Database: The only service that stores your complete profile with full encryption and access controls
This means the AI services helping with your coaching conversations never know who you are—they only see the conversation itself.
Third-Party Service Providers
To provide our wellness coaching services, we work with trusted service providers who process data on our behalf under strict privacy agreements:
- Authentication and database services for secure account management
- Real-time voice communication infrastructure
- AI language processing services for personalized wellness coaching
- Voice transcription and synthesis services for audio processing
- Memory and conversation storage for continuity between sessions
- Safety monitoring services for user protection
Most services receive only anonymous conversation content without your identity. All providers are bound by strict data protection agreements requiring them to process data only for the purpose of delivering our services.
What Data is Shared with Third Parties
We share the minimum data necessary with each service provider:
- Voice transcription services: Receive only audio streams (no name/email)
- AI processing services: Receive only conversation text (no name/email)
- Voice synthesis services: Receive only text (no name/email)
- Safety monitoring services: Receive only transcripts (anonymous)
- Memory storage services: Receive conversation summaries with anonymous IDs - NOT your name or email
- Voice communication services: Use anonymous participant IDs - NOT your real identity
- Secure database: Stores your complete account data with encryption and access controls
Data Security
We protect your data with multiple security layers:
- Anonymous Processing: AI services process conversations without knowing your identity
- Encryption during all data transmissions
- Encryption for all stored data
- Access controls ensuring you only see your own data
- Pseudonymous identifiers instead of personal names for data storage
- Regular security monitoring and audits
- Minimal data collection principle
While we implement industry-standard security, no system is 100% secure. We continuously monitor and improve our protections.
International Data Transfers
Some of our service providers are located in the United States and process data outside the European Economic Area (EEA). We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Service providers certified under privacy frameworks
- Contractual commitments to GDPR-equivalent protections
Your data is protected by the same high standards regardless of where it's processed.
Your Rights
Under GDPR, you have the right to:
- Data Access & Export: Access and download all your data from your profile
- Account Deletion: Request deletion anytime - your data is removed within 72 hours
- Data Correction: Update your profile information anytime
- Request Restriction: Limit how we use your data in certain circumstances
- Lodge a Complaint: Contact the Information Commissioner's Office (ICO) at ico.org.uk
You can exercise most of these rights directly in the app without contacting support.
Data Retention
We retain data as follows:
- Voice Conversations: Transcripts stored until you delete your account
- Account Data: Retained while your account is active
- Deletion: All data permanently deleted upon account deletion request
Legal Basis for Data Processing
We process your personal data based on:
- Consent (GDPR Article 6(1)(a)): You provide explicit consent when creating an account
- Contractual Necessity (GDPR Article 6(1)(b)): Processing is necessary to provide wellness coaching
- Legitimate Interests (GDPR Article 6(1)(f)): Improving service quality and ensuring user safety
You can withdraw consent anytime by deleting your account.
Age Requirement
VocalCalm is intended for users aged 17 and older. By downloading and using this app, you confirm that you meet this age requirement. If you are under 17, please do not use this service.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Data Controller:
VocalCalm
Email: [email protected]
For data protection inquiries, including requests to access, correct, or delete your personal data, please contact us at the above email address.
